Twinna Moss, senior customer service analyst in Customer Service at DTE, was encouraged by her coworkers, Eternity Greene, senior customer service analyst, and Brianne Kimbrough, supervisor, Executive Customer Affairs in Customer Service, to go back to college and finish her degree.
Twinna, a native Detroiter, single mom of two active boys and a DTE employee for 24 years, enrolled in the company’s Education Tuition Assistance Program (ETAP) and went back to school about 10 years ago. Through the ETAP program, DTE partners with local colleges and universities to offer tuition assistance to employees who return to school to earn their bachelor’s or master’s degrees. While working on her degree, raising her boys and working full time, Twinna faced a few additional life challenges – the COVID-19 Pandemic and the death of a beloved family member. That is when she decided to put her education on pause.
“When I told my coworkers Eternity and Brianne how close I was to earning my degree, they almost signed up for me,” said Twinna. “We often talk about our short- and long-term goals. Obtaining my degree is a top priority on my short-term goal list. My two friends held me accountable.”
Late last year, Twinna re-enrolled in DTE’s ETAP program and set a goal to complete her Bachelor of Science degree, with a major in personnel administration, at Central Michigan University by 2026.
“I did it for myself and for my two teenage sons,” said Twinna. “I wanted to be able to pursue new opportunities and advance my career at DTE.”
Twinna says the experience of going back to school has helped her improve her time management, accountability and communication skills and is also setting a positive example for her sons who are learning to balance their school responsibilities with sports and other interests.
She plans to complete her bachelor’s degree at the end of this year and wants to develop her leadership skills and explore new opportunities in other areas of the company.
“I am grateful DTE encourages us to take advantage of this awesome career advancement benefit,” said Twinna. “Going back to school is one of the best decisions I’ve ever made.”
If you are interested in career opportunities at DTE, please visit dteenergy.com/careers.
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